FAQs

Frequently asked questions from HiQ

We have compiled a list of the most commonly asked questions we receive from our customers about their car maintenance.

How do I know what tyre I need?

Your tyre has a series of numbers and letters on the sidewall that tell us its size and specifications. This helps us identify the correct tyre for your vehicle. Simply enter your tyre size and choose the level of tyre that best suits your needs.

Not sure which tyre is right for you? No problem! Our team can help you choose the right option in store, or we can talk you through it over the phone to make sure you get the perfect fit.

How do I know my tyre needs changing?

How do I know when my tyres need changing?

There are a few signs that your tyres may need replacing. Look out for worn tread, cracks in the rubber, bulges in the sidewall, or repeated loss of tyre pressure. You may also notice reduced grip, longer stopping distances or vibrations while driving.

In the UK, the legal minimum tread depth is 1.6mm across the central three-quarters of the tyre, around its entire circumference. However, it's worth considering replacing your tyres before they reach this limit, particularly if you regularly drive in wet conditions.

Not sure if your tyres are safe? Pop in and see our team. We'll be happy to check your tyres and advise you on whether they need replacing, so you can drive away with confidence.

How often should I check my tyre pressure?

We recommend checking your tyre pressure at least once a month and before any long journey. Driving with incorrect tyre pressure can affect your fuel efficiency, handling and tyre lifespan. You can find the recommended pressure for your vehicle in your owner's manual or on a sticker inside the driver's door.

Not sure what pressure your tyres should be? Pop in and see our team, and we'll be happy to point you in the right direction!

When is my MOT due?

Most cars require their first MOT three years after registration and then annually. You can check your MOT expiry date online using the GOV.UK MOT history service. We recommend booking ahead to make sure your vehicle is tested before your current MOT expires.

What happens if my car fails its MOT?

If your vehicle fails its MOT, you'll receive a list of the items that have failed or require attention. Our team can explain the results and discuss the next steps with you. Any necessary repairs can then be considered before your vehicle is retested.

Can I drive my car if its MOT has expired?

Generally, you cannot drive your vehicle on the road without a valid MOT, unless you're driving to a pre-booked MOT test or a relevant legal exception applies. Your vehicle must still be roadworthy. If your MOT has expired, contact us to arrange a test and check the rules before driving.

What vehicle services do you offer?

We offer a range of vehicle services to help keep your car safe, reliable and running smoothly. Get in touch with our team or pop in to find out more about the services we provide and how we can help with your vehicle.

Do I need to book an appointment for a service?

We recommend contacting us before visiting to check availability and make sure we can accommodate your vehicle. Our team will be happy to help arrange a suitable appointment.

How often should I get my car serviced?

This depends on your vehicle, its age, mileage and how you use it. We recommend following the manufacturer's servicing schedule to help keep your car in good condition and identify potential problems before they become more serious.

Do you offer fleet maintenance services for businesses?

We can help businesses keep their vehicles on the road with support for their fleet requirements. Contact our team to discuss your fleet size, vehicle types and the services you need, and we'll help you find the right solution.

Can I arrange servicing and MOTs for multiple fleet vehicles?

Yes, you can contact our team to discuss arranging servicing and MOT requirements across your fleet. We'll talk through your needs and help you plan the best way to manage your vehicles and minimise disruption to your business.

How can I set up a fleet account?

Getting started is simple. Complete our fleet enquiry form with your business details and vehicle requirements, and our team will be in touch to discuss your needs and the options available for your business.

Do I need to book an appointment, or can I just turn up?

Some services may be available without an appointment, but we recommend contacting us before visiting to check availability. This helps us make sure we can assist you as quickly and efficiently as possible.

What information should I have ready when contacting you?

It helps to have your vehicle registration number, make and model, along with a brief description of what you need. For tyre enquiries, having your tyre size available can also help us identify the correct options for your vehicle.

How can I get in touch with your team?

You can contact us by phone or through our website's enquiry forms. Whether you need advice, want to arrange a service or MOT, or have a question about your tyres, our team will be happy to help.